Privacy Policy

WeCare Boarding
Operated by WeCare Veterinary Ltd

Effective date: 12 October 2026
Website: www.wecareboarding.ie

1. Introduction

WeCare Veterinary Ltd, trading as WeCare Boarding ("WeCare", "we", "us" or "our"), is committed to protecting your privacy and handling your personal information responsibly.

This Privacy Policy explains how we collect, use, store, share and protect personal information when you visit our website, enquire about our services, register an account, make a booking or communicate with our team.

We process personal data in accordance with the EU General Data Protection Regulation (GDPR), the Irish Data Protection Act 2018 and applicable Irish data protection and electronic communications legislation.

2. Data Controller and Contact Details

Legal company name: WeCare Veterinary Ltd.
Trading name: WeCare Boarding
Business address: Rolestown, Oldtown, Co. Dublin, Ireland
Email: woof@wecareboarding.ie
Website: www.wecareboarding.ie

WeCare Veterinary Ltd is the data controller responsible for personal information processed in connection with WeCare Boarding.

For questions about this policy or requests concerning your personal information, please contact us at woof@wecareboarding.ie.

3. Information We Collect

We may collect the following categories of information.

Customer information

Name, email address and telephone number
Home address and pet collection or return address
Emergency contact and authorised collection details
Customer account information and communication preferences

Pet and booking information

Pet name, breed, age and identification details
Vaccination certificates and veterinary details
Medical, medication, feeding and behavioural information relating to pets
Care instructions, assessment results and booking history
Incident reports and emergency veterinary care authorisations

Payment information

Booking deposits, invoices and transaction records
Payment status, refunds and billing information

Payment card information may be processed by third-party payment providers.

Communications and website information

Emails, WhatsApp messages, telephone enquiries and customer feedback
IP addresses, browser information and website usage information
Cookie and marketing preferences
Facebook and Instagram lead form submissions

Photographs and recordings

We may collect photographs and videos of pets during their stay and CCTV recordings that may contain images of identifiable individuals.

4. How We Use Personal Information

We use personal information to:

Respond to enquiries and manage customer accounts.
Process bookings, payments and refunds.
Deliver boarding, daycare, grooming and pet collection services.
Verify vaccination requirements and assess suitability for our services.
Provide appropriate care, medication and feeding for pets.
Contact owners and emergency contacts when necessary.
Arrange veterinary attention in an emergency.
Send booking confirmations, reminders and arrival instructions.
Provide WhatsApp updates, photographs and videos to owners.
Manage customer feedback, complaints and incidents.
Maintain security and protect our premises.
Meet legal, accounting and regulatory obligations.
Improve our services and customer experience.
Send marketing communications where legally permitted.

We do not sell customers' personal information.

5. Our Legal Bases for Processing

We rely on the following legal bases, as appropriate:

Performance of a contract: Processing necessary to provide requested services, manage bookings and fulfil customer agreements.

Legal obligation: Processing required to comply with applicable accounting, tax and other legal requirements.

Legitimate interests: Processing necessary for reasonable business operations, security, customer support, incident management and the protection of legal rights, subject to individuals' rights and freedoms.

Consent: Processing where consent is required, including certain direct marketing activities, optional cookies and promotional uses of identifiable photographs or videos.

Where processing is based on consent, you may withdraw it at any time.

6. Facebook, Instagram and Online Advertising

WeCare Boarding advertises services through digital platforms, including Facebook and Instagram.

When you complete an advertising enquiry or Meta Instant Form, we may collect your name, telephone number, email address, location and information about the services you are interested in.

We use this information to respond to your enquiry, explain our services, provide availability or pricing information and assist with registration or booking.

We may contact you by telephone, email or other communication methods appropriate to your enquiry.

We will only send further direct marketing where permitted by applicable law.

Submitting an enquiry does not automatically constitute consent to receive unrelated promotional communications.

Meta may independently process information collected through its platforms under its own privacy policies.

7. WhatsApp and Customer Communications

WeCare Boarding may use WhatsApp, email, telephone and booking system notifications to communicate with customers.

Messages may include:

Booking confirmations and reminders
Payment and vaccination requests
Check-in and check-out arrangements
Updates about pets in our care
Photographs and videos
Important animal welfare information

Relevant communications may be retained as part of our customer service and booking records.

Third-party messaging providers may process information in accordance with their applicable privacy terms.

8. Booking Systems and Technology Providers

We use third-party systems to manage reservations, customer records, payments and business communications.

These may include Kennelbooker, Gingr, Wix, payment providers, email providers and communication services.

Personal information is shared with these providers only where necessary for the relevant service and subject to applicable data protection requirements.

Where providers process information on our behalf, we seek to ensure appropriate contractual and security safeguards are in place.

9. CCTV

CCTV is used at our premises for security, property protection, incident investigation and appropriate animal welfare purposes.

CCTV may capture identifiable images of employees, customers, visitors and other individuals.

Our standard CCTV retention period is 30 days.

Recordings are ordinarily deleted or overwritten after this period unless footage must be retained for a legitimate investigation, legal claim or other lawful purpose.

Access to CCTV footage is restricted to authorised personnel.

We provide appropriate CCTV notices and handle recordings in accordance with applicable data protection law.

10. Pet Photographs and Videos

WeCare Boarding may take photographs and videos of pets during boarding, daycare and other services.

These may be used to provide updates to owners and, where appropriate, for promotional purposes on our website, social media and advertising.

We obtain customer consent for promotional use of pet photographs and videos through our registration or waiver process.

Where an image or recording includes identifiable individuals, we ensure an appropriate lawful basis exists for its use.

Customers may contact woof@wecareboarding.ie to withdraw applicable consent or raise concerns about the use of images associated with their booking.

Withdrawal of consent does not affect processing lawfully undertaken before withdrawal.

11. Sharing Personal Information

We may share information with:

Booking and customer management providers
Payment processors
Website hosting and technology providers
Communication and marketing platforms
Veterinary professionals when necessary for animal care
Professional advisers, including accountants and solicitors
Relevant public authorities where legally required

We do not disclose personal information to unrelated third parties for their independent marketing purposes without an appropriate lawful basis.

12. International Transfers

Some service providers may process personal information outside Ireland or the European Economic Area.

Where personal data is transferred internationally, we use appropriate safeguards as required by GDPR, such as applicable adequacy decisions or approved contractual arrangements.

Further information about relevant safeguards may be requested using our privacy contact email.

13. How Long We Keep Information

We retain personal information only for as long as necessary for the purposes for which it was collected and to meet applicable legal obligations.

Retention periods depend on the nature of the information.

Customer and booking information is retained for appropriate operational, legal and customer service purposes.

Accounting records are retained for applicable statutory periods.

Marketing information is retained for as long as there is a lawful basis for its use, subject to periodic review.

CCTV recordings are normally retained for 30 days, unless longer retention is justified.

Information no longer required is securely deleted or anonymised.

14. Cookies and Website Tracking

Our website may use cookies and similar technologies for essential functionality, website performance, analytics and advertising.

Strictly necessary cookies may be used to operate requested website services.

Where required by law, we obtain consent before using non-essential analytics or advertising cookies.

Visitors can manage available cookie preferences through our website's cookie controls.

Information about specific cookies, providers and retention periods should be provided through our website's cookie information.

15. Your GDPR Rights

Subject to applicable legal conditions and exceptions, you have the right to:

Request access to your personal information.
Request correction of inaccurate information.
Request deletion in appropriate circumstances.
Request restriction of processing.
Object to certain processing, including direct marketing.
Request portability of eligible information.
Withdraw consent where applicable.
Exercise rights relating to certain automated decisions.

To exercise your rights, email woof@wecareboarding.ie.

We will respond within the time limits required by GDPR, normally within one month.

16. Data Security

We take appropriate technical and organisational measures to protect personal information against unauthorised access, disclosure, alteration, loss and misuse.

These measures may include access restrictions, secure software systems, staff procedures and appropriate third-party provider safeguards.

No electronic storage or transmission method can be guaranteed completely secure.

17. Emergency Contacts and Other Individuals

Customers may provide contact information for emergency contacts or authorised pet collection persons.

We use this information only for relevant booking, operational and emergency purposes unless another lawful basis applies.

Customers should ensure they are entitled to provide such information and, where appropriate, inform the individuals concerned.

18. Children's Privacy

Our services are primarily intended for adult pet owners.

We do not knowingly collect children's personal information for direct marketing purposes.

Any personal information relating to children is processed only where appropriate and lawful.

19. Complaints

If you have concerns about how we process personal information, please contact woof@wecareboarding.ie.

You also have the right to lodge a complaint with the Irish Data Protection Commission.

Data Protection Commission
Website: www.dataprotection.ie

20. Changes to This Policy

We may update this Privacy Policy to reflect changes in our services, technology, legal requirements or data processing activities.

The current version will be available on our website, with an updated effective date where appropriate.

21. Contact

WeCare Veterinary Ltd
Trading as WeCare Boarding
Rolestown, Oldtown, Co. Dublin, Ireland

Email: woof@wecareboarding.ie
Website: www.wecareboarding.ie